MONITOR AND ENSURE THE QUALITY OF YOUR TEST ADMINISTRATIONS
Take an objective look at your test delivery provider and exam candidates’ compliance with your established test administration policies, procedures, and practices.
ORGANIZATIONS WHO TRUST US TO PROTECT THEIR EXAMS
Why Monitor Test Administration?
A potential exam security breach during test administration can feel overwhelming. We’re here to help.
DETECTION
See what's actually happening.
Place a monitor directly in the locations where test administration occurs to determine whether test takers and administrators are following the policies and procedures you have mandated.
DETERRENCE
Send a message to bad actors.
Monitoring assessment administrations acts as a strong deterrent for anyone—including administrators and proctors—who might attempt to commit test fraud or steal your test content. It sends a clear message that you’re paying attention and defending the validity of your exams.
FEEDBACK
Understand your program inside and out.
Monitoring allows you to collect valuable information about whether your test administrators are properly prepared and following your instructions, your test takers are following the rules, and your test administration processes are working as planned. Gain valuable insight by taking stock of the entire test administration process through an objective third-party lens.
IMPROVEMENT
Implement and track positive change.
Our expert guidance and compilation of monitoring data will help you identify any vulnerabilities that you can proactively address through changes to your rules, procedures, or training. Measure trending threats over time and ensure that your test administration security practices are effective and cutting-edge.
PEER REVIEW
Ensure your program meets official guidelines.
While monitoring is a useful security tool for all test administrations, it is especially useful to U.S. Departments of Education. Caveon’s monitoring services meet peer review requirements for standardized state assessments.
What we offer:
IN-PERSON TESTING SERVICES
Onsite Monitoring
Harness the power of Caveon’s technology and our team’s extensive test security experience to take your on-site monitoring to the next level. By engaging in onsite monitoring, you can access Caveon’s proprietary digital monitoring protocols to communicate with our experts while you monitor; or to review our monitor’s findings when you engage Caveon to monitor on your behalf.
Personalized Training
If you’d like your monitors to be trained on best practices for observation and use of digital protocols, we’re here for you. License Caveon’s monitor training to prepare your in-person test administration monitors for success.
Digital Protocols
Caveon’s monitoring protocols are sophisticated checklists for your monitors to utilize, configured to your specific needs. Proprietary digital forms and secure data collection provide monitors with a standardized way to collect pertinent data while eliminating elements of subjective judgment.
REMOTE TESTING SERVICES
Quality Assurance (QA) for
Remote Testing
Have you ever wanted to see your test delivery experience from the test taker’s point of view? With a Caveon QA check, trained QA auditors pose as candidates to take your online remote-proctored test using a set of protocols configured to your unique test administration rules. After the audits, you’ll have access to all the detailed data that’s been collected as well as the auditor’s recommendations.
Recorded Test Session Audits
During recorded test session audits, test security experts review video-recorded sessions of an online delivered exam, and follow a proven quality assurance checklist, saving you hours of time. Our experts flag proctor and test candidate deviations from your standard policies, rules and protocols, allowing you to drill down deeper as needed.
Expert Consultations
Ensure your test administration monitoring plans meet industry best practices by partnering with our monitoring experts. We’ll work with you to evaluate your documentation, policies, and procedures while helping you optimize your program.
Caveon Secret Shop Services
Secret Shop
Secret Shop Services provide a comprehensive approach to evaluating your test centers and remotely proctored exams. We recruit, train, and deploy secret shoppers to act as real candidates, ensuring a thorough and objective assessment of the testing process.
Our secret shoppers follow auditing standards tailored to your specific test policies and rules. They navigate the entire exam process, from application and registration to the actual test day, under our careful guidance. Throughout their experience, they observe and report on the conduct of test center staff and other candidates, focusing on key interactions during check-in, test administration, breaks, and the collection of testing materials.
After completing their assignment, secret shoppers compile their findings into a detailed report using Caveon’s advanced technology platform, Caveon Core. This report is promptly available for your review, providing valuable insights to help you maintain the integrity and quality of your testing program.
Ready to Talk With an Exam Security Expert?
Reach out and tell us about your organization’s needs today!
“Each year, the Louisiana Department of Education (LDOE) implements rigorous test security protocols as a means of protecting the integrity of statewide assessment results—Since the spring of 2017, the LDOE has partnered with Caveon to place highly-trained Caveon monitors in the most at-risk schools. These monitors provide real-time monitoring feedback via Caveon Core. Caveon Core provides the only real-time view into testing rooms, therefore allowing the LDOE to quickly address concerns. Caveon Core’s flexible format allows the LDOE to collect data on the information that is most important. Additionally, Caveon Core’s ability to accurately quantify the monitoring data allows the LDOE to track all incidents and quickly react to monitoring trends.”
WHY CAVEON?
We Have Unmatched Expertise
We’re equipped with years of experience monitoring both in-person and remote test administrations. Our highly-trained test security experts are prepared for every possible scenario.
We Use Unparalleled Technology
Caveon Core™ is easy to use and built for security. Locate and isolate incidents that are observed and entered by monitors in real time, respond instantly, and securely store the information for later.
We Value Neutrality
Best practice dictates that an independent, neutral, outside perspective is exactly the right tool for the job. We take our responsibility to act as neutral observers seriously, so ask us—and trust the results.
We Maintain Flexibility
Our goal is to be sure that your policies and procedures are being upheld, which is why we work closely with you to tailor our protocols to fit your unique program requirements.
We’re Always Reliable
Our aim is to be objective, practical and helpful by providing quality feedback. When we deliver the results of monitoring, you’ll have the data needed to uncover meaningful trends and solutions.
We’re Built for Security
Security is kind of our thing. No one is better trained to understand what should (and shouldn’t) be happening during test administrations than we are.
Additional Resources
Be There When It Happens: A Monitoring Case Study
Test Security and Record and Review Proctoring
Security Boot Camp Workbook - Part 1: Preparedness
Security Boot Camp Workbook - Part 2: Technology
Security Boot Camp Workbook - Part 3: Evaluation
Explore More Exam Security Services
Data Forensics
Experienced test security experts evaluate your assessment program and provide tailored guidance.
Exam Security Audits
Experienced test security experts evaluate your assessment program and provide tailored guidance.
Incident Management
Aggregate and analyze test security incident reports in real time with Caveon Core™.
Investigations & Response
Identify and investigate possible test security violations, conduct interviews, and respond to breaches.
Security-Enhanced Exam Development
Develop innovative exam designs and item types to make your exams practically impossible to subvert.
Ready to Talk With an Exam Security Expert?
Reach out and tell us about your organization’s needs today!
